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Business Administrator, Larance
Delivering outstanding customer service and enhancing operations through effective administration has been the focus of my career. Possessing a bachelor’s degree in finance and a proven track record of financial and operational management, I combine academic training with real world experience to bring a unique set of skills to benefit your organization. Adept at training and supervising personnel, I communicate effectively with staff, executives, outside parties and customers. An independent worker, I provide team leadership to drive efficiency and build workforce cohesion. Highly flexible, I adapt quickly to new environments. My excellent time-management skills allow me to manage multiple tasks simultaneously and oversee large-scale operations. I excel at anticipating problems and devising creative solutions to realize your organization’s goals. Highlights of my accomplishments include: • Received superior customer satisfaction survey ranking (number 6 among 130 company properties) during first year as general manager at American Campus Communities (ACC) student residential complex. • Produced $3.8 million in yearly rental revenue at ACC complex; maintained expenditures within budget. • Negotiated contracts with outside vendors and service providers. • Produced three management-bound candidates for ACC through employee mentoring. • Recruited the maximum number of possible student residents during first year as general manager. • As assistant general manager at ACC, realized 2% delinquent account rate, one of the company's strongest performances. • Delivered sales rate of 70%, producing $1.85 million in yearly rental fees as assistant general manager. • Recognized by resident voting outstanding service with ACC Customer Service Award in 2007. • Top sales agent with 50% closing rate, producing $3.2 million in yearly rental fees at College Station, Texas, property management firm. • Willing to relocate. I am confident that my expertise can generate great value for an organization like yours. For a more detailed presentation of my skills and experience, please review the enclosed resume and feel free to contact me at your earliest convenience. Thank you for your consideration. I look forward to your call.
Accountant
About Me
Industry: |
Accounting & Finance |
|---|---|
Occupation: |
Accountant |
Highlights: |
Received superior customer satisfaction survey ranking (number 6 among 130 company properties) during first year as general manager. Produced $3.8 million in yearly rental revenue; maintained expenditures within budget. Employee mentoring program produced three management-bound candidates for company. Recruited the maximum number of possible student residents in first year. Realized 2% delinquent account rate, one of the company's strongest performances. Delivered sales rate of 70%, producing $1.85 million in yearly rental fees. Recognized by resident voting outstanding service with ACC Customer Service Award in 2007. |
Ideal Companies: |
Bank Of America, Chase, Morgan & Stanley, Edward Jones |
Education level: |
Bachelor |
Will Relocate: |
Yes |
Location: |
Huntsville, TX |
Major Responsibilities
Work Experiences
9/2010 - Present
(private)Manager
- Manage residential complex, housing 676 students in separate 85 housing units at local university. Oversee maintenance, repairs and renovation of units. Negotiate contracts with outside service providers and vendors. Supervise cleaning and operation staff of twelve. Interact with residents to resolve conflicts and complaints. Coordinate promotional efforts to attract student residents, including special campus marketing events. Create operational budgets. Record transactions and maintain financial records. Deliver operations within established budget constraints. Perform collection activities regarding delinquent payments, including negotiating payment terms. Developed cost monitoring and control systems. Recruit, and instruct all employees. Devise employee development programs to enhance worker retention. Serve as company contact point for customer, university and third party communication. Complied with all applicable local, state and federal regulations, including Sarbanes Oxley requirements.
8/2006 - 8/2010
