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Desktop and Network Support Analyst - Healthcare, Pharma and Publishing
As an experienced support professional, my objective is to leverage my knowledge and training for the benefit and success of a progressive organization.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Highlights: |
Project lead for client side implementation (Macintosh/PC) of Digital Assets Management program (Telescope / Harcourt School Publishers) Project lead for the beta test of Microsoft's OfficeMac 2001 (Harcourt, Inc. - cross divisional) Compiled and maintained a Pre-Execution Environment bootable CD for PC diagnostic, repair and remediation use, reducing incident response time and minimizing malware exposure, and allowing recovery of production files from failed hard drives (Johnson & Johnson; Zausner Foods) Instituted Disk Imaging (cloning) program for new PC rollout, reducing PC set-up time from 1.5 - 2 hours to 15 - 20 minutes for the standard PC (Holy Spirit Hospital, Hamilton Health Center) Team Leader/Assistant Divisional Manager for start up of Macintosh hardware sales division including training, scheduling and traffic management in a Call Center environment (MacSystems Warehouse) Project lead for the implementation of a Windows Tablet Edition based PC platform from initial hardware selection through end user training (Hamilton Health Center) |
Education level: |
Associate |
Will Relocate: |
No |
Location: |
Loysville, PA |
Major Responsibilities
Desktop image development and maintenance
Malware remediation / endpoint security
Data backup & recovery
Education
2001
Certification Degree
SANS Institute
- Information Security
2000
Certification Degree
SANS Institute
- Information Security
Medias
| Type | Name/Title | URL | Description |
|---|---|---|---|
| Blog | SANS Newsbites | Security highlights and commentary | |
| Magazine | Information Week | Industry news and analysis | |
| Magazine | SC Magazine | Security news, product reviews, state of the industry analysis | |
| Magazine | Redmond Magazine | News, Techniques, current industry methodology for the Windows support professional |
