I've had over 20 years experience in the clerical field performing such tasks as:
Heavy word processing, including preparing letters, memos and other documentation using Word 2000, Excel,PowerPoint & Access. Receive and review all incoming correspondence for the Chief of Mental Health Clinical Operations. Process travel requests, mileage reimbursement, employee performance evaluations and payroll timesheets for a staff of 30. Schedule own work activities effectively to meet deadlines independently. Organize and document work to provide a clear description of process and decisions. Deal with people in difficult situations, including mental health consumers, supervisors, employees and others to provide a positive image of the County Mental Health System. Maintain the confidentiality of mental health consumers, employee records, and other related confidential information. Maintain all filing and records systems in my office including monthly tracking of statistical logs reporting of Access Points, Formal and Informal Grievances, etc. Take dictation from various meetings and compose letters and documents for several departments and Mental Health contract agencies.