Dedicated Business Leader & Entrepreneur MBA

Committed to providing reliable, results-oriented and skilful leadership talent for producing deliverables according to specifications, I solicit my full interest in the Call Center Supervisor career opportunity with Frontier Communications. Meeting objectives for your distinguished company will occur in an efficient, accurate, personable and time-disciplined manner. An entrepreneur MBA with several years of sole proprietor business ownership in conjunction with 19 years experience in customer service, business, banking, marketing, sales and administrative work, I approach personal and organizational goal development, execution and control/attainment of these objectives according to PMBOK methodologies. With these strengths, proactively multitasking and leading, scheduling and reporting human resources, tasks, risks and other project or supervisory parameters creates the requisites for remaining in a position of opportunity and strength, exceeding expectations through a strategic approach, which streamlines work and saves costs. Task delivery occurs within schedule, scope and budget. Experience and acquired knowledge through scholarly and real-world practice enable credibility of the following disciplines: • Superior written/verbal skills, executing all tasks and related communication through stakeholder and audience analysis in conjunction with cross-functional collaboration, frequency scheduling and medium diversity • Seamless navigation of computers, internet and newly evolved technology, implementation of communications systems and mediums to enable constant communication and management/facilitation of meetings and presentations. • Scope compliance per the statement of work • Leadership through participative and emotional management techniques to achieve higher morale, strengthening team synergy, maintaining/accelerating production and delivering higher quality outputs with an intrinsically motivated team. Overall, I am excited to make a meaningful contribution to your organization, leading or coordinating teams and projects, strengthening the firm’s competitive advantage and ensuring alignment of organizational objectives with the leadership I provide; ultimately, distinguishing Frontier Communications amongst market competitors and end-users of innovative products and services through emphasis of one call resolution, team work and the highest levels of quality and customer satisfaction. “Ingenuity is the bridge over complexity”. Sincerely, Eraina Rivera, MBA

Administrative Services Manager

Everett, WA