Customer service guru

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/1999 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Aquinas Dominican	College Prep	1979	High School/GED Degree

Highlights:

Companies I like:

Allstate Life Insurance

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer care
• customer service
• customer relations

As coordinator for the phone center in the admissions office at a very prestigous University,I demand that all callers receive the excellent service that befits such an organzation especially since we are most often the first line of contact.