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HELPDESK/CALL CENTER PROFESSIONAL
• Dedicated hard working individual with the intercommunication skills to work at all levels of the organization. • Exceptional abilities in project deployment and management with the organizational and supervisory skills to assure success. Delegates and monitors work to meet and beat deadlines • Outstanding motivator and builder of teams. Works well in both team environments and individual assignments. • Successful in meeting new technical challenges and finding solutions to meet the needs of the customer.
Application Support
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Application Support |
Education level: |
Associate |
Will Relocate: |
Yes |
Location: |
Greenwood Lake, NY |
Major Responsibilities
• Implemented First Help desk for Employee, also assisting in implementing the one on West Coast as well
• Organized Training Classes, Trained West Coast Analyst and East Coast Analyst
• Supervised the testing of various software before deployment
• Created Helpdesk Policies & Helpdesk Documentation
• Supervised Helpdesk Analyst trouble shooting & diagnosing PC software and hardware problems
• Desktop and Laptop support; Windows support; system updates and upgrades.
• Installation and configuration of programs, applications, shortcuts, and operating systems.
• Active Directory and E-Mail Administration.
• Setup local and network printing; setup Internet connections; troubleshoot wireless connection and
hardware/software issues.
• Manage users and groups in a Domain; setup and maintain Registry including roaming and local profiles.
• Follow through with job / trouble tickets generated; customer service; escalate issues as needed.
• Build, repair, and maintain PCs; scheduled rotation / replacement of old hardware and equipment with new.
• Developed solutions to establish a successful structure for a growing company
• Maintain accurate and complete records as they relate to control, performance, and production.
• Coordinate and schedule daily work production to meet deadlines.
