I am interested in the Project/Program Manager position. I am seeking a position that will capitalize and expand on skills previously developed through my experience, training and proven capabilities in telecommunications, professional and business services as well as project management. I am familiar with a variety of telecommunication platforms such as Avaya, Lucent and Nortel. I am able to problem solve and interact with others as well as think and act proactively and independently. I am self-motivated, enthusiastic, and professional and work well in a team environment or independently. My work product is accurate, timely, and orderly. I am currently managing a rather large account, that provides opportunities and challenges that require dynamic transferable skills. My awareness of managing around scope, time, budget and quality has proved to be great assets. The enclosed resume will furnish you with information regarding my employment and educational highlights. Although my resume represents my qualifications, I would appreciate having the opportunity to discuss with you, in person, how my abilities can best assist in meeting your organizational goals.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Sr. Operations/Project Manager	3/2008 - Present
Aramark	Asst. Director	1/2005 - 1/2007
American Perfect Care	Project Manager	2/2003 - 1/2005
Avaya	Field Project Manager	8/2001 - 2/2003
Verizon	Telecommunications Software Engineer	8/1999 - 8/2001

SCHOOL	MAJOR	YEAR	DEGREE
American InterContinental University	Business Administration	2011	Bachelor Degree
Villanova University	Program Management Capstone	2011	Certification Degree

TYPE	TITLE	URL	DESCRIPTION
Website	LinkedIn	media url	Professional LinkedIn website address

Highlights:

• As Project Leader, successfully implemented PMBOK methodologies to complete projects on time, within budget, covering entire scope and quality parameters. • Successfully integrated objectives, opportunities and resources to stimulate management efficiency and effectiveness on large business accounts. • Enhanced employees engagement scores by 25%, along with improving current work instructions to maximize modernize labor structure. • Improved customer satisfaction by reducing on site non-conformance rates by 20% and improving on time deliverables by 15%. • Met all revenue and margin targets for year’s 2008, 2009, 2010. • Improved customer satisfaction by 20% and decreased customer phone network outage time by 23% in the entire Southern Maryland Region. • As Software Engineer, successfully completed general and detailed designs that enabled implementation of legacy products to be billed in new billing system.

Companies I like:

Verizon, Sprint, Williams Lea, Robbins Gioia

Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Software Implementation
Leadership

• Projects Management
• Software Engineer
• Telecommunications
• Leadership
• Operations Management
• Management
• Planning
• Scheduling
• Active Directory
• Adobe

• Lead and directed three top quality Student Move-In, system upgrades and A/V Projects • Conduct monthly customer meetings, Quarter Business Reviews and Annual Partnership Conferences • Manage and improve daily work instructions and quality of customer deliverables. • Enhance client/customer relations. • Improve employee engagement and decreased levels of non-conformance. • Implement company’s best practices tools at the customers’ sites. • Re-evaluate and improve labor structure. • Manage 2 main site locations and 6 off site locations, including controlling P/L statements, forecasting and other financials. • Manage staff of 57 employees, conducting appraisals and performance management.