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Experienced Manager, Writer and Editor with over 10 years experience in Internet, Social Media, Software and Hardware
Extensive technical and operational experience in staff, management and consulting roles. Industries/verticals include Internet (Social Media/Networking, Internet Service Providers), hardware (WiFi/3G/IP Camera) and software development (WiFi/3G/IP Camera, Insurance, Banking). Recognized as an effective and motivational team builder with a consistent track record of improving customer satisfaction, developing strong relationships and delivering results. Specialties • Documentation & Editorial Production and Team Leadership • Content and Knowledge Management • Team, Tool and Process Development/Improvement • Quality Assurance Management (Call Center) • Project Management • Software Development Life Cycle (SDLC) - Waterfall/Scrum • Business and Systems Analysis • Culture Change/Integration • Product/Initiative Evangelism • Audit/Compliance/Due Diligence • Policies and Procedures Development • Microsoft Office/SharePoint, Adobe Creative Suite, MadCap
Business Analyst
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Business Analyst |
Education level: |
Master |
Will Relocate: |
Yes |
Location: |
Irvine, CA |
