Occupation:Customer Service Supervisor |
Location:Philadelphia, PA |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Accomplishments Received recognition from other departments as well as customer base for providing outstanding customer service. Recipient of a Peer recognition award Created the initial utility Historical Price to Compare worksheet which is currently being used by NE Philadelphia Customer Service. Wrote a Training Resource Guide for the Escalations' team. Drafted standard operating procedure for handling regulatory complaints
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Operations Manager | 1/2017 - Present |
| Nrg Energy | Special Projects Change Integration Analyst | 1/2015 - 1/2017 |
| Interfaced | Escalation Associate | 1/2011 - 1/2015 |
| Member Solutions | Client Engagement Specialist Account Manager | 1/2006 - 1/2007 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Rosemont College | credits towards a | 2001 | Bachelor Degree |
Accomplishments
Highlights:
Keywords
- Change integration
- Philadelphia
- Process Improvement
- Client Implementation
- Team leadership
- Retail
- Management
- Customer Service
- Complaints
- Documentation
- Inventory
- Account Manager
- Project Management
- Drafting
- Management
- Customer Service
- Complaints
- Documentation
- Inventory
- Account Manager
- Project Management
- Drafting
