November 13, 2015 To Whom It May Concern: I am writing to inquire about the _________ position available within your company. I have more than 15 years of retail experience, merchandising, management, marketing, and customer service in eye care centers and other retail environments. I am team player, organized, open to sharing ideas and learning new things. I am available to work weekday hours, including evenings, weekends, and holidays. I am confident that my experience combined with my skills will make a positive impact to your team. Please contact me at 215-869-2501, or via email at menzanoj@aol.com. I would love to meet for a face-to-face interview to discuss my qualifications in greater detail. I also enclosed my resume to provide more information on my strengths and career achievements. I look forward to speaking with you soon. Thank you for your time and consideration. Respectfully, Julia Menzano JULIA P. MENZANO 322 High Street Menzanoj@aol.com Westville, NJ 08093 (215) 869-2501 _____________________________________________________________________________________________ Driven retail professional that is passionate in providing exceptional customer service. More than 15 years of experience in retail, merchandising, management, marketing, and customer service. _____________________________________________________________________________________________ PROFESSIONAL EXPERIENCE VISION WORKS (2012-Present) • Handle management functions such as: open/close duties, transaction approvals, and customer problem resolution. • Provide management in directing all facets of a retail store operations, including, the daily operation of a retail area, personnel management, budgetary controls, and inventory controls • Recruit, select, counsel, and train potential employees. AMERICA’S BEST Contacts & Eyeglasses, Philadelphia, Pennsylvania (2006-2011) Rotating General Manager • Monitored and achieved profit, sales, and performance goals. • Achieved the highest level of customer service using the “Whatever It Takes” program. • Monitored store promotions, visual merchandising, and advertising. • Conducted employee performance appraisals and ensured staffing guidelines were met. LOWE’s HOME IMPROVEMENT, Deptford, New Jersey (2000-2006) Shipper and Receiver • Ensured timely and accurate processing of incoming and outgoing merchandise. • Operated a forklift. AMERICA’S BEST Contacts & Eyeglasses, Philadelphia, PA (1995-2000) Optometric Technician • Promoted Visual Fields testing to eligible patients and performed pre-screening exams. • Maintained accurate and organized patient records, as well as a professional atmosphere. • Performed gas permeable contact lens, buffing and polishing. • Assisted receptionist, Contact Lens Technician, and Optician, when necessary. PROFESSIONAL SKILLS • Eight years of management experience in a licensed optician’s office and eyeglass department. • Skilled in Auto Refraction, Glaucoma, and Timus-Phoria testing. • Trained to use the following machines: Non-Contact Tonometer, Lensometer, Auto Refractor, Visual Field, and Horizontal Phoria. • Proficient in MS Word, Excel, and Power Point. *References available upon

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