Occupation:Customer Service Manager |
Location:Irving, TX |
Education Level:High School/GED |
Will Relocate:YES |
Description
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 5/2006 - Present |
| APEX Corp (Contract for Capital One) | (Confidential) | 1/2006 - 4/2006 |
| TAC Worldwide (Contract for Verizon Super Pages) | (Confidential) | 9/2005 - 1/2006 |
| eSports Partners | (Confidential) | 4/2005 - 9/2005 |
| American Airlines | (Confidential) | 8/1991 - 12/2004 |
Accomplishments
Highlights:
Companies I like:
American Airlines, Southwest Airlines, MicroSoft, Washington Mutual, Bell Helicopter, Four Seasons, Omni Hotels
Job Skills
Keywords
Responsibilities
Presently leading the development and implementation of a World Class Quality Assurance Program for Capital One Bank Customer Service Call Center. Involved with start up of Customer Service Call Center by serving as training developer, trainer, and then front line manager for Capital One Bank's recent acquisition of Hibernia Bank.
