Lab Manager

KIM L. BUTTRAM 29451 W Brittany • Roseville, Michigan 48066 • Cell Phone (586) 443-9572 • kbuttram2204@juno.com ________________________________________ HEALTHCARE ADMINISTRATOR Dynamic professional with a Masters Degree in Health Administration and the ability to analyze complex data, ensure quality assurance, prepare comprehensive reports, and develop policies/procedures that will improve operating efficiencies. Endeavors to drive change in the healthcare industry to improve care, educate patients and eliminate abuse and neglect. Expert in ensuring that documentation is completed in accordance with company policies and government regulations. Demonstrated talent for providing top tier customer service, establishing rapport, and promptly addressing patient inquiries. Superb leadership, communication, interpersonal and problem solving skills; proven ability to succeed in high-stress and challenging environments. AREAS OF EXPERTISE • Customer Service • Regulatory/Legal Compliance • Patient Care Relations • Client Acquisition/Retention • MORC Trained • Post Surgical/Operative/Care • Quality Assurance/Improvement • Child & Senior Citizen Care • Adolescent Behavioral Social Problems • EKG, Bladder Scans, IV and Triage Care • Cross/Up-selling • Multitasking • Budget Management • Cost Analysis • Working with the Mentally Challenged • Client Relationships • Business Management Computer Skills: Typing 40 WPM, MS Office Suite, Vista, Web Outlook, GroupWise, Smart Draw and the Internet PROFESSIONAL EXPERIENCE SWETECH MEDICAL CENTER, CLINTON TWP., MICHIGAN 2011-PRESENT LAB MANAGER  Coordinate with physicians and medical support professionals to ensure patients are receiving high quality care.  Perform clinical, diagnostic and laboratory procedures, drug screens.  Input patient’s information into the computer system and handle billing.  Enforce all laboratory and testing safety guidelines while ensuring regulatory compliance.  Align laboratory activities to support the faculty’s research.  Work closely with the faculty laboratory coordinator to prioritize equipment purchases based on the allotted budget.  Teach students the safe and property applications of each piece of equipment in the lab. DAVENPORT UNIVERSITY, WARREN, MICHIGAN 2011–PRESENT INSTRUCTOR  Appointed a part-time instructor and oversee all programs, projects and assignments pertaining to health and the healthcare industry.  Cultivate and develop excellent relationships with students, instructors and the administration. ASAP MEDICAL, LANSING, MICHIGAN 2010-PRESENT PHLEBOTOMIST/ MEDICAL ASSISTANT  Substitute for absent/vacationing personnel at numerous health care facilities.  Perform an array of laboratory procedures including cholesterol profiles, glucose screenings, and all other type of blood, urine, and saliva tests as well as EKG’s, injections, and clinical procedures.  Provide patients with expert care and maintain a friendly and positive office environment. SANFORD BROWN, DEARBORN, MICHIGAN 2010-PRESENT INSTRUCTOR  Appointed a full-time instructor and teach courses related to their health and the healthcare industry.  Utilize exceptional communication and interpersonal skills to build rapport with students.  Liaise effectively with internal/external stakeholders. LAB CORP, NOVI, MICHIGAN 2005-2009 PHLEBOTOMIST / MEDICAL ASSISTANT / LAB TECH  Performed blood and urine test cultures and clinical, diagnostic and laboratory procedures including cholesterol profiles, glucose screenings, and various additional blood, urine, and saliva tests.  Conducted DNA, fingerprinting, paternity, urine, alcohol and drug screening.  Entered patient’s information in to the computer, handled billing and packaged tests to be sent to the main lab.  Provided compassionate and expert care to patients. EDUCATION & PROFESSIONAL DEVELOPMENT MASTERS, HEALTH ADMINISTRATION & EDUCATION, University of Phoenix – Phoenix, AZ, April 2011 B.A, HEALTH ADMINISTRATION, University of Phoenix – Phoenix, AZ, May 2009 PROFESSIONAL DEVELOPMENT Adult and Child CPR Qualified, January 2010 Emergency Medical Technician/ Paramedic, Baker College - Clinton Township, Michigan, March 2002 Phlebotomy, Macomb Community College - Clinton Township, Michigan, May 2001 Medical Office Assistant, International Correspondence School - Scranton, Pennsylvania, 1997 Medical Technology, Ivy Technological Community College - Sellersburg, Indiana, 1989 COMMUNITY SERVICE  Supervised pre-school children at church day care and child development center.  Provided in-home day care for three children for seven years.  Volunteer for the Red Cross, Youth Intervention Counselor (12 – 17 years of age).  Volunteer Teachers Assistant for Kindergarten-2nd Grade,  PTA Member  Guidance Counselor for Girl Scouts from Kindergarten-4th Grade  Volunteer for Easter Seals. AWARDS  Jeffersonville High School Valedictorian Class of 1987  Red Cross Volunteer Recognition Award  Dean’s List for International Correspondence School  Michigan Honor Society

Adult Literacy Instructor

Roseville, MI