automtive service writer, shop manager,service manager

My career objective, is to demonstrate on a daily basis, excellent customer skills, ability to run a successful repair facility, motivating service technicians and keeping them busy by service sales. It is my intention to exceed expectations set forth by ownership, I am a believer in the MAP guideline system, I am experienced in all phases of service writing as well as having extensive training and knowledge of the tire industry. Throughout the years I have compiled an extensive network of resources for our industry, I have learned to listen and document issues that our consumer communicates in behalf of their vehicles, listening, and asking questions from both the owner of the vehicle and our service technicians as to the diagnosis of the vehicle and conveying this information with compassion,understanding and once again exuding confidence while selling the service. It is unfortunate that some in our industry, take advantage of our consumers, leaving them very guarded when entering in to our atmosphere, it is my job to create an atmosphere of integrity and understanding towards their needs, which again creates success.

Customer Service Manager

Yakima, WA