Commercial Claims Specialist, Charlotte NC

June 10, 2011 Human Resource Dear Human Resource: Immediately Available: Experienced Claims Professional with a Passion for results and customer service. I first want to thank you for looking at my resume and give you a little information about where my career has been and where I would like to take my career within your company. I have been a claims representative for 14 years and in that time I have handled face to face personal lines bodily injury claims and currently handle commercial lines bodily injury claims. In this transition of meeting with customers face to face to handling claims over the phone, I have learned how to effectively communicate with customers to still meet my current company’s high standards of customer service. My ability to resolve claims efficiently and effectively while meeting the customer needs, is my strongest asset. I am a great team player and enjoy resolving complex issues. My insurance claims experience background, willingness to learn, and ability to grow within your company would make me a great candidate. I would like the opportunity to discuss this position with you in detail, during a personal interview. I can be contacted at 704-962-5500 to make arrangements. Sincerely, Kelly Fairclough

Claims Adjuster

Matthews, NC