Occupation:Help Desk Specialist |
Location:Michigan City, IN |
Education Level:Associate |
Will Relocate:YES |
Description
FRANK H. ANDERSON III RESUME’ OF QUALIFICATION 9103 Chicora Drive (219) 888-0385 - Home Michigan City, IN 46360 Rae0003@Yahoo.com EXPERIENCE 07/2000 - Present Field Engineer, Contractor, Midwest Companies I have worked with Chase, Whirlpool, Compucom, Chase/ NCR ATM software upgrade, Wal-Mart, Kmart, Dollar General, Liberty Mutual, UBS, Rent A Center, Core, CompuCom, Panera Bread, and etc. Computer Desktop/Laptop(break/fix Certified) migrations, IBM lenovo, software upgrades, ghosting, and printer repair(break/fix Certified) HP, Brother, Dell and Canon. Lexmark repairing, troubleshooting, programming/scripting routers, PM’s, testing, design, setups, and maintenance of customer computer/DSL(break/fix Certified) software/hardware, POS machines systems, servers, also phone line repair, Cabling, testing, and cable runs, plus working with Microsoft products and sales. 1/98 - 7/00 Helpdesk Coodinator/Project Manager, NuFocus, Midwest Heading up and preparing projects, scheduling, conferencing, instructing, preparing, and installation of Client’s computer systems using Windows systems software (Office 97, 2000, XP, and Windows 95, 98, 2000, XP), Project Management, AS400, Quality control training, electronics/electrical/computer POS machines, also running and repairing phone, PM’s, cable lines and other customer service duties. 5/96 - 1/98 Engineer Technician, Crown International, Elkhart, IN Repair, testing, programming, cabling, building, training, and troubleshooting of electronic proto types and POS machines, PM’s, also preparing spreadsheets and reports using Excel, Word, PowerPoint, Access, from engineer designs (schematics, wiring diagram, blueprints). 9/90 - 5/96 Consultant/Technician, VGI Computers, Merrillville, IN Repair, troubleshooting, building, programming, setups, migration, PM’s, and maintenance of customer computer/POS systems, and running diagnostics using DOS, Windows 3.11, 95, NT, Starlan, and Novell systems, also cabling, sales, designing, installing saber systems. EDUCATION 08/11 - 08/11 FLS, Essintal, NCR, Core, Maurices, Starbucks, Hallmark, Electro-Mechanical, Certifications. 01/07 - 12/07 Ivy Tech. College, Valpo, IN – Office 2005/07, Web, Graphic, Autocad, and Bryce 3D design. 05/04 - 08/04 CURRENT TECHNOLOGIES, Portage, IN - Cisco Training. 07/00 - 08/01 P0MEROY INC., Portage, IN Field Systems Engineering, troubleshooting, designing, installing, and setups of DSL networking systems, Phone lines, cabling, and Electronics/Electrical systems, also programming, scripting routers, Quality control, and other customer service duties. 01/98 - 12/98 AON CORPORATION, Chicago, IL - Management Training, Project 98, Project Training. 01/97 - 06/97 VINCENNSE UNIVERSITY, Elkhart, IN - Microsoft Office 95 and Windows 95. 01/95 - 03/96 FANUC ROBOTICS CORPORATION, Auburn Hills, MI Courses: Programming, Robotic controls, Electronic circuits, Mech., testing and troubleshooting. 09/95 - 11/95 AMERICAN AIRLINES, Dallas, TX School for designing and installing Sabre networking systems, also teaching customers products. 02/94 - 06/94 ATT/NCR TRAINING CENTER, Dayton, OH – ATT/NCR Computer/ATM (Cert.) 11/84 - 11/86 Synetics Corporation, Sunnyvale, CA – Quality College, Electronics, Semiconductors . 01/87 - 01/88 DeVry INSTITUTE OF TECHNOLOGY, Chicago, IL 03/83 - 11/84 Associate Degree of Applied Science in Electronics/computer, and Electronics Tech. Diploma. 12/80 - 12/82 AEROSPACE REPAIRMAN, U.S. Air Force, Upper Heyford, England Maintain, and design electronics, electrical, mechanical, pneudraulics of aircraft systems. CERTIFICATIONS: Dell, HP, Lexmark, AT&T, FLS, Essintial, Samsung, CORE, Maurices, Starbucks, NCR, Hallmark, Dollar General, Liberty Mutual, Barnes & Noble, & Chase - Laptop, Desktop, DSL, Cabling, Phone Lines, Printers, Break/fix (Cert.), POS Machines, ATMs, Kiosks, Quality Control, wiring, and running cable, etc. WILLING TO TRAVEL AND RELOCATE
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Field Engineer | 7/2000 - Present |
| Nu Focus | Helpdesk Coodinator/Project Manager | 1/1998 - 7/2000 |
| Crown International | Engineer Technician | 5/1996 - 1/1998 |
| Repair | Consultant/Technician, Vgi Computers | 9/1990 - 5/1996 |
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