Description
To assist a growth organization to acheive superior customer service and satisfaction. To assure expert service delivery of IT services throughout the enterprise.
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Magazine | Computer News | media url | PC magazine |
Accomplishments
Highlights:
Management Leadership: Prepared budgets and detailed project plans; controlled inventories, labor costs and performed all employee evaluations. Developed and wrote training manuals for employee training. Consistently demonstrates exceptional time management skills. Orchestrated complex demands for Unisys Corporation and Cooper University Hospital. Technical Leadership: Provided computer forensic expertise to Intelysis for 3 years. Sophisticated skills include local and multicast ghost imaging, set-up and configuration of video conferences and presentations. Service Leadership: Possesses over 40 years experience in customer service. Ability to defuse sensitive and escalated issues. Personable and persuasive, inspires trust and confidence. Translates technical information for business managers, employees and clients while building strong customer relationships. Several awards for superior customer service while with Cooper University Hospital, Camden, NJ.
Job Skills
Keywords
Responsibilities
Information Technology Project Management Scheduling Diagnostics Hardware Replacement
Software Installation Equipment Configuration Deployment Networking SCCM/Ghost Imaging
Cabling Inventory Control Video Conferencing Life Cycle Break/Fix Disaster Recovery
Proven technical services organizational leader dedicated to delivering superior customer service, possessing a Bachelor of Science Degree and over 20 years of experience troubleshooting critical business systems. Self-driven, adaptable and resourceful field service technician. Detail focused and skilled analyst; creative and tenacious problem solver. Possessing the ability to effectively communicate and motivate across all levels of employment.
