Summary 15 years plus of experience in customer service, routine administrative work compliance, performance improvement, healthcare promotions, social marketing, research and development in a healthcare and non-profit sector. Knowledgeable of the Affordable Care Act, Medicare and Medicaid programs, care management coordination and outreach for high risk populations. Experienced in building trustworthy relationships between healthcare providers, their clients and the diverse populations within the community, developing and implementing treatment programs, such as behavioral management. Seeking to improve and strengthen processes and systems to ensure compliance, increase organizational productivity, quality of performance, care management coordination and outreach for high risk populations and the best/optimal customer provider relationships and care possible to support consumers' steps towards Recovery and Wellness.
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