Automotive Service Manager

GLEN WILLIAM KIRKLAND 305 Wild Azalea Drive Inman, SC 29349 864-415-7665 Glenk950@gmail.com AUTOMOTIVE SERVICE MANAGER / ADVISOR GOAL: I am seeking a position with a mainstream, progressive growing company with an opportunity for advancement. I am offering 30 years of valued successful experience in the automotive field. Virtually started my business with zero customers and now have a customer base of 800. Financially started with zero and have averaged gross sales exceeding $250,000.00 per year. The national average automotive mechanical repair order is $150.00; Kirkland Automotive has exceeded $250.00 over the past 15 years per work order. Reference is through ASA, headquartered in Bedford, Texas. ________________________________________________________________________ EXPERIENCE: President, 1979 to 2010 Kirkland Automotive, Inc., Boiling Springs, SC Owner, oversee the day to day operation of a full service repair facility. Including ordering supplies, scheduling repair appointments, processing time sheets for the employees.* A successful business of 29 years.* Excellent customer service skills and relationships, integrity and the ability to manage* A team oriented individual with strong moral values and the ability to multi task. I have a positive attitude and I am willing to relocate. I am an active member of the community with a strong interest in the youth of our community. Sponsoring Boiling Springs High School Athletic Teams; Drama Club Etc. Partner, 1979 to 1980 Boiling Springs Auto Center, Boiling Springs, SC Partnership consisting of myself and four partners* Customer Service and the ability to analyze problems with vehicles* Customer Service was a must. I left Boiling Springs Auto Center to pursue my own company. ________________________________________________________________________ EDUCATION AND TRAINING: 1961 United States Navy GED, United States Navy 2002 Graduate of Automotive Management Institute ________________________________________________________________________ SUMMARY: SKILLS* Analyze specific automotive repair issues* Advise customer of the necessity of having their car repaired* Follow up with customer to ensure complete satisfaction of work preformed* ________________________________________________________________________ ARTICLES PUBLISHED: "President's Message." ASA South Carolina. Columbia, SC, September 1999, 1. Article written for the ASA (Automotive Service Association) regarding surrounding yourself with successful people.” Mechanical Report." ASA Mechanical Report. Columbia, SC, April 2005, 1 Advising associates of the capability of obtaining technical information from NASTF (National Automotive Service Task Force). AFFILIATIONS* Board Member, ASA (Automotive Service Association), Columbia, SC 1999 to 2000. I served as a Board Member President, ASA, Columbia SC 1997 to 1999. I served as President of ASA (Automotive Service Association) for the state of SC.* President, ASA, Columbia, SC 1997 to 2002. Automotive Advisory Council Greenville Technical College, Greenville, SC 2000 to 2006. I served as a member of the Automotive Advisory Board for the RD Anderson Applied Technology Center for Spartanburg County School District Six.* Automotive Advisory Committee, H B Swofford Vocational Center, Chesnee, SC 2000 to 2005. ________________________________________________________________________ SCHOLARSHIPS: * President, 1997 to 2002 ASA of SC, Columbia, SC Established the ASA SC scholarship fund for deserving candidates to pursue a career in the automotive industry. As of January 17, 2006, the scholarship funds is in the amount of $22,000.00. January 19, 2006, Greenville Technical College, Greenville, SC Served as a judge for the skills challenge for automotive students 1997 to 1999 Lions Club, Boiling Springs, SC Participated in the implementation of the community park, I served in the “background” cleaning property etc.

Customer Service Manager

Greenville, SC