Practice Manager

Wanda Draughon 24527 149th Avenue Rosedale, New York 11422 Home 718-723-2432/Cell 718-926-7273 E-mail w.draughonnyc@hotmail.com PROFILE OF QUALIFICATIONS Eleven years experience in the Health and Hospital Administration field, with excellent interpersonal skills and attention to detail. Strong Office leadership skills with the ability to work under pressure and communicate effectively with others, proficient in IDX, Microsoft Office (Excel, Word and Power Point). Extremely organized with strong analytical skills EDUCATION: Business Administration/Health Services, Devry University, Long Island City-BA received June 2008 Professional Experience: Combined Insurance Territory Manager 01/09-Present • Providing benefits and protection for members using a variety of Life Insurance and Health products. • Manage and field train newly hired agents • Recruit potential candidates Columbia University Medical Center (CUMC), New York, NY 09/07-10/08 Practice Office Manager Urogynecology/Gynecology/Laparoscopic Surgery • In charge for the overall performance management of secretarial and reception staff including hiring/termination, setting performance goals and expectations, training and development, corrective action, and performance. • Coordinated staff schedules, vacations; routine and emergency leave with responsibility for training and coordinated personnel to ensure full staffing coverage. • Supervised patient flow activities within the Division • Generated schedules/templates for physicians using IDX/Flowcast • Responsible for ensuring awareness of organizational policies & procedures • Accountable for payroll • In charge of purchasing office supplies • Prepared billing end of day report Weill Medical College of Cornell University, New York, NY 04/05-01/07 Internal/Allergy Senior Patient Coordinator • Liaison to referring physicians, pharmacies & vendors • Prepared billing end of day report • Scheduled all laboratory test & radiology testing • Precert all scheduled radiology test • Scheduled and confirmed appointments using IDX • Charge Entry Sciode Medical, Bronx, NY 05/02-12/04 Oncology/Internal/Infectious Disease Office Manager • Set goal/evaluate employee’s performance • Oversaw physician’s schedule • Delegated workload • Crossed-trained front staff Hospital for Joint Diseases, New York, NY 12/97-04/02 Front Desk Assistant Answered all incoming calls • Called in prescriptions • Collected & Issued Referrals • Scheduled appointments using Medical Manager • Obtained authorization for special procedures Skills: 10-55 License, Life, and Accident and Health. Excellent communication & organizational skills, IDXtend, Flowcast, PowerPoint & typing 50wpm PROFILE OF QUALIFICATIONS Eleven years experience in the Health and Hospital Administration field, with excellent interpersonal skills and attention to detail. Strong Office leadership skills with the ability to work under pressure and communicate effectively with others, proficient in IDX, Microsoft Office (Excel, Word and Power Point). Extremely organized with strong analytical skills

Admissions Director

Rosedale, NY