Occupation:General Manager |
Location:Kalamazoo, MI |
Education Level:High School/GED |
Will Relocate:YES |
Description
Professional Summary Skills LISA MOSS (H) 269-845-2576 llisaraye2000@yahoo.com QUALIFICATIONS: Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects. Proven relationship-builder with unsurpassed interpersonal skills. Dedicated Store Manager with more than 8 years of in store management experience. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. Conscientious Store Manager effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Store Manager dedicated to hiring topnotch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. l Excellent customer service skills l Hourly shift management l POS systems l Personnel development l Customer relations l Merchandising l Goal-oriented l Detail-oriented l Opening and closing procedures l Strategic thinker l Accounts payable and receivable l Talented multi-tasker l Customer needs assessment l Shipping and receiving professional l Proficient in cash management l Exceptionally organized l Budgeting and financial management Store Manager Army/Air Force Exchange Service - Battle Creek, MI l Responsible for all store operations for two separate locations. l Responsibilities include, all training and schedules of all employees, opening/closing of stores, bank deposits, inventory, store orders, merchandising, and of course customer service. l Unloading trucks. l Resetting store and plan-o-gram sets. l Hiring and terminating employees, working within a set budget, and reaching all sales goals. l P&L and employee assessments. l Responsible for all employee training and furthering education. l Working a financial statement monthly for GM explaining every cent. l Interviewed job candidates and made staffing decisions. l Counted cash drawers and made bank deposits. l Managed staff of 10 sales associates, and 1 assistant managers. l Assigned employees to specific duties to best meet the needs of the store. l Reordered inventory when it dropped below predetermined levels. l Instructed staff on appropriately handling difficult and complicated sales. l Examined merchandise to verify that it was correctly priced and displayed. l Planned budgets and authorized payments and merchandise returns. l Scheduled and led weekly store meetings for all employees. l Increased profits through effective sales training and troubleshooting profit loss areas. 09/2010 to 05/2013 Reqd. hrs per wk: 40 Actual wrkd: 45-50 l Reported to the district manager regarding all store and staff issues. l Completed profit and loss performance reports. l Trained and developed new associates on POS system and key sales tactics. l Generated repeat business through exceptional customer service. l Conducted store inventories once per quarter. l Established and maintained 12 vendor partnerships. l Completed 3 performance reviews each quarter, offering praise and recommendations for improvement. l Assessed vendor products and maintained positive vendor relations. l Conducted exit interviews and verified that employment termination paperwork was completed. l Hired employees and initiated the new hire paperwork process. l Organized new employee orientation schedules for all new hires. l Promptly corresponded with all applicants and coordinated and conducted interviews. l Facilitated all new employee orientations to foster a positive team attitude. l Screened all applicants based on their qualifications and background. l Answered questions regarding the store and its merchandise. l Greeted customers and ascertained customers' needs. l Maintained records related to sales. l Helped customers with questions, problems and complaints in person and via telephone. l Stocked shelves and supplies and organized displays. l Organized racks and shelves to maintain the visual appeal of the store. l Developed positive customer relationships through friendly greetings and excellent service. Co-Manager
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