Operations Manager

Jennifer Bilodeau, a Reverse Logistics specialist, formerly supported the Department of the Defense in day to day management of both inbound (return) and outbound distribution of goods throughout the command. She was recognized for exemplary performance throughout the base relocation effort working with internal/external stakeholders managing multiple projects assessing tangible goods for movement to new facilities, acquiring replacement items, as well as recapturing value from left behind products. In this role she oversaw reverse logistics operations including inventory management, inventory audits, loss investigations, repair and warranties, secondary markets, deconstruction and re-utilization of parts, as well as final disposition instructions. Jennifer returned to academics with the closure of Fort Monmouth completing a specialized degree in Reverse Logistics and achieving multiple academic honors from American Military University (AMU). Jennifer has professionally published various articles in several trade journals including Developing Defendable Recall Management Plans with Supply Chain Asia (May/June, 2013) as well as a monthly contributor to Reverse Logistics Magazine. Jennifer is currently an Operations Manager with MTK Resources supporting Ikea’s Home Goods e-commerce division. In this role she manages recruiting, production scheduling, developed Key Performance Indicators, as well as manage oversight of facilities, security, and vendor contracts. Jennifer sits on the Reverse Logistics Committees on Training and Certification, Corporate Responsibility, and Sustainability and Environmental Management. She enjoys taking on a wide range of projects in areas of organizational management, call center management, inventory control, procurement, and risk management educating businesses on how to utilize reverse logistics strategies effectively to reduce costs and increase profitability. She has also developed a knowledge center addressing supply chain challenges at www.reverselogisticstalk.com. Jennifer resides in the Asbury Park area where she enjoys the beach, is an avid hockey fan, and volunteers as a mentor assisting the unemployed/underemployed develop professional social media networking skills through the Jersey Job Club, Neighbors Helping Neighbors, and Newark Job Connect.

Senior Manager, Functional Excellence

Asbury Park, NJ