I Can See Me On YOUR Team!

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	3/2004 - Present
(Confidential)	(Confidential)	5/1979 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Niagara Falls High School	Sciences, Math, Spanish	1980	High School/GED Degree

Highlights:

I possess strong customer service and organizational skills. Managing front end service for the above company, I am in charge of scheduling, discipline, managing customer inquiries and complaints, always assuring customer satisfaction. I am able to read, translate and speak Spanish. Constant use in the above field. I am able to type 40 words per minute. I Possess strong math skills, and am responsible for profits and losses to front end line. I possess the ability to learn quickly and am able to adapt to ever changing work environment. I have a great repoire with customers and associates alike. Certifications I am a certified trainer for the company that I am currently emloyed with. I am certified in Time Management, Written Communication For Today's Managers from Cornell Studies Program through the company I am employed at. Languages I am fluent in the reading, writing, and comprehension of the English Language. I speak Spanish (both Castilian, and Mexican Dialects) am able to read, translate and write in the Spanish Language. Awards *Customer Service District Manager Of The Year 1998 *Customer Service Award For Excellence 1999-2003 *Top Fundraiser For Juvenile Diabetes, Check Out Hunger.1999,2001,2003 *Going The Extra Mile Award Juvenile Diabetes 2001,2002,2003 *Opportunities Unlimited Award 2001 For Training And Development Of Special Needs Individuals *Opportunities Unlimited Award From Senator Maziarz For Training And Development Of Special Needs Individuals 2001 *Parent Volunteer Of the Year Lasalle Middle School 2003 *Parent Volunteer Award 79th Street School 2002, 2003, 2004 *Golden Sneaker Award from Juvenile Diabetes 2004 *Service Award Tops Markets For Outstanding Service 2002-2004 *25 Years Of Service Award Tops Markets 2004 *Juvenile Diabetes Service Award 2005 *Parent Volunteer 2005 *Tupperware 500 Club November 2005 *CyberStar Award Tops Markets February 2006

Companies I like:

I really do not have any particular company that I would like to work for. Every company has the potential to be great if they just follow a few simple tips.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• management

I have reduced the % of shrink in my store by 80% just using the system that is in place and dedication to using this system consistently. I have also reduced the turnover rate by 30% giving our store better associates who feel that they really matter and have increased productivity, and most of all increased customer satidfaction.