COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2003 - Present
PersonalCare Health Insurance	(Confidential)	10/1998 - 2/2003

SCHOOL	MAJOR	YEAR	DEGREE
Rantoul High School	General	1991	High School/GED Degree

Highlights:

Ranked in top 10% nationally for customer service, created service improvement plan that was utilized as case study, Cut turnover from 40% to 0%, Collaborated on improvement project that saved company almost 500K in error prevention, Highest ranking management style for 2 consecutive years

Companies I like:

Monster.com, Capital Group Companies, Wellpoint, Anthem, Google, Careerbuilder, UnitedHealth, Waste Management, ACS

• customer service
• call center
• supervisor
• manager
• customer care

Created verification process that saved over 95000 in fines. Developed online training manual utilized as benchmark for 26 other health plans.