Front End Supervisor

PAMELA D. WILLIAMS 1303 Greens Parkway Drive #1003 Houston, Texas 77066 (832) 216-3754 pdwilli08@yahoo.com EMPLOYMENT Jewelry Source, Houston, TX February 2008 – January 2010 Sales Consultant Greeted incoming customers, answered and directed incoming phone calls. Set appointments, prepared correspondence for mail-outs, sent out invoices and conducted sales transactions. Routed monthly financial obligations reports to proper departments. Generated daily intake and output financial reports. Checked and balanced accounts for daily close out reports. Researched and resolved payment discrepancies. Updated customer accounts and profiles. Resolved conflicts with various payment issues. Handled large cash transactions on a daily basis. Performed general office duties including faxing, filing and making copies. Sam’s Wholesale Club, Houston, TX January 2000 – August 2009 Supervisor, Jewelry Department, Front End and Membership Department Supervised the functions of several departments at various times. The departments included: apparels, appliances, furniture, camping, sporting goods, groceries, photo lab, tires, cigarettes and tobacco. Provided customer assistance with returns, resolving various payment issues and outside sales and membership drives. Scheduled and conducted staff meetings and appointments. Coordinated seasonal displays and inventory. Organized and planned strategies for increase of departmental sales. Handled large amounts of cash daily, checked and balanced accounts for daily close out reports and reconciled bank drop reports. Answered incoming calls, ordered supplies, mailed and received invoices. Calvary Missionary Baptist Church, Houston, TX May 1993 – December 1999 Director, Women’s Ministry Used effective communication skills for implementing new and creative activities to draw the members, while recruiting prospective members. Used advanced conflict resolution skills for problem solving among ministry staff, congregation, and other ministry leaders to create and maintain an atmosphere of organized and consistent participation. Counseled with ministry members and other congregation members. Conducted meetings and training sessions for the purpose of delegating responsibilities and to get input on success and failures of various activities and events. Work with team members to strategize for future events. Generated quarterly financial and budget reports for ministry and church finance department. Experience retail salesperson, exceptionally capable of keeping a strong base of personal accounts and drawing new clients. Ready for immediate hire, bringing ten years of experience in the retail industry to the new position, along with fifteen years of clerical and administrative experience.

Inside Sales Representative

Houston, TX