Sr. Director of IT/Professional Services/Consulting with over 18years of related experience

My experience in IT management extends over 16 years as I have progressed, from smaller-scale to larger scale, companies to my current role as Practice Director & Sr. Executive Account Manager for a HR software firm. Although my achievements span this entire period, I would like to mention a few representative contributions with my recent employers to illustrate the skills and abilities I offer: • Softscape Inc: o Executive Account Manager & Customer Care:  Achieved 99.7% customer satisfaction rating in 2008 and 2009  Major key player in hitting company revenue goals  Strategically saved 12 “troubled accounts”, and successfully retained the customers to be reference-able.  Retained 100 percent of the strategic accounts (enterprise and mid-market)  Attended all client-facing meetings concerning: Change Orders, Budget Issues, Account and Project Management issues, and over all Relationship concerns. o Practice Director in Professional Services Team:  Successfully created “Advanced technology group” which served as a SWAT team to work on “troubled projects”.  Increased the implementation margin from 47% to 76% from 2006-2009  Doubled the targeted revenue goal for each employee in the practice—from $225K/head/year to avg of $550K/year  Created Revenue Recognition and Pay for Performance programs to successfully Increase employee utilization from 55% to 89%  Sustained 90% employee retention in Professional Services team  Created programs to generate recurring revenue vs. project-based revenue  Streamlined SOW and Estimate process to ensure quality, consistency, profitability, and customer satisfaction  Continuously was recognized as being reliable, high-achiever, and being the “guy who gets things done”! • PEC Solutions: o Successfully managed the implementation of Case Management/Electronic Case Files for eight US Federal Courts (2004-2005) o PEC Sr. Technical Advisor to Administrative Office of US Courts • George Washington University: o Completed an international residency focusing on International Negotiation Strategy and Business Management for SK Telecom, Samsung, LG Electronics, and Hyundai (2004). o Completed a re-organization chart for LG Electronics product development group (2004). Residence Status: US Citizen—able to get clearance

Project Manager

Washington, DC