Description
I am looking for an opporuntity that will focus more on technical writing and/or technical training. I would like to expand my knowledge with new technologies and applications and assist others in their education with this knowledge.
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Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Scriptpro | (Confidential) | 5/2002 - 3/2007 |
Sprint | (Confidential) | 10/1996 - 3/2002 |
APWA | (Confidential) | 12/1995 - 10/1996 |
MediaTel | (Confidential) | 6/1993 - 12/1995 |
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Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Devry University | Telecommunications Management | 1993 | Bachelor Degree |
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Accomplishments
Highlights:
- Wrote "FAQS" for a complex 3rd party application my company uses for our publishing division, as well as created a presentation on this process/software for staff that would be supporting it's functionality. - Co-developed and trained users on basic PC functionality. - Mentored staff on procedures for a new call center to reduce installation time of equipment from 12 hours down to an average time of 3 hours.Companies I like:
Blue Cross Blue Shield, , Cardinal Health, , CVS, , Companies with proprietary software
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Job Skills
![Left_template4_bottom](/images/templates/colorful/left_template4_bottom.png?1597775387)
Keywords
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Responsibilities
supported software upgrades to allow customer to use their products effectively,
remotely supported equipment installation expediently to not tie up staff out in the field
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