Description
I am looking for an opporuntity that will focus more on technical writing and/or technical training. I would like to expand my knowledge with new technologies and applications and assist others in their education with this knowledge.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Scriptpro | (Confidential) | 5/2002 - 3/2007 |
| Sprint | (Confidential) | 10/1996 - 3/2002 |
| APWA | (Confidential) | 12/1995 - 10/1996 |
| MediaTel | (Confidential) | 6/1993 - 12/1995 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Devry University | Telecommunications Management | 1993 | Bachelor Degree |
Accomplishments
Highlights:
- Wrote "FAQS" for a complex 3rd party application my company uses for our publishing division, as well as created a presentation on this process/software for staff that would be supporting it's functionality. - Co-developed and trained users on basic PC functionality. - Mentored staff on procedures for a new call center to reduce installation time of equipment from 12 hours down to an average time of 3 hours.Companies I like:
Blue Cross Blue Shield, , Cardinal Health, , CVS, , Companies with proprietary software
Job Skills
Keywords
Responsibilities
supported software upgrades to allow customer to use their products effectively,
remotely supported equipment installation expediently to not tie up staff out in the field
