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CUST SERV / CALL CENTER MANAGER
Extensive customer service/call center management experience for major financial and retail institutions. Possess strong team leadership, motivational, and coaching skills. Technically experienced in telephone (IVR/VRU) and call tracking systems technology. Maintain a counseling coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, quality assurance standards and service level agreements.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
High School/GED |
Will Relocate: |
Yes |
Location: |
Concord, CA |
