Training Managerment

Seek an opportunity where proven team leadership, motivation, and customer service/ satisfaction are paramount. SUMMARY OF QUALIFICATIONS Background includes a solid career growth in customer service and business operations. Offer solid skills in: customer service and client services. Collected of skills and strengths in computers software (Microsoft Excel/PowerPoint/Access/FrontPage, Microsoft Works, and Windows), training in supervision, and customer service/satisfaction. Have experience in customer service, and training/motivation of personnel to achieve high levels of productivity and performance. Posses’ knowledge of business and task planning, addressing/managing/meeting customer needs. Guaranteed customer service satisfaction approach and in a productive an efficient manner. Education: Remington College, Memphis, Tn Graduated April 2008 Associate of Applied Science Business Administration Strayer University- Memphis,Tn Pursuing Bachelor of Business Administration Minor in Business Management (Present) Work Experience: 10/08-Present Liberty National Southaven, Ms Insurance Agent/ Training Manager • Increased annual sales from $75 thousand to $100 thousand • Suggested new products that increased earnings by 15% • Recruited new agents and implemented training for sales positions 04/99-12/08 Gold Strike Casino Resort Robinsonville, Ms Slot Representation Level III • Promoted from Level I Change Person Rapidly to Level III. • Responsible for filling will Calls and Delivery forms correctly by order numbers. • Prepared incoming items to be shipped out for merchandise repair. • Assist in creating store advertisement signage. • Performed related responsibilities as required or assigned by the Manager. 10/98-10/97 Horseshoe Casino Robinsonville,Ms Soft Count/ • Calculate multi-million dollar transactions • Reported to the head of collection Department • Maintained database daily • Assist in creating store advertisement signage. • Performed related responsibilities as required or assigned by the Manager. 06/95-12/97 Sheraton Casino Robinsonvillie ,Ms Customer Service / Sales • Responsible for inputting customer information into the computer database system. • Responsible for providing and maintaining excellent customer service. • Performed related responsibilities as required or assigned by the Manager. • Resolved all customer calls concerning products and merchandise. References available upon request

Accounting Clerk

Memphis, TN