Results-driven, customer-focused professional with substantial sales and customer service operations experience in both startup and major firms. Track record for achieving and exceeding performance and sales goals. Demonstrated leadership developing, training and motivating high-performance teams. Revitalized business performance through assessment and implementation of strategic process improvements. Experienced working within a Labor/Management Partnership environment.

Highlights:

• Customer Service
• Order entry management
• Call Centers
• Sales/Service improvements
• Team building
• Employee development