SUMMARY OF QUALIFICATIONS Driven, dynamic, customer-centric Operations Management professional with the dedication and entrepreneurial instincts required for meeting and exceeding all corporate operations, market share, profitability, sales, branding, promotions and customer service goals. Solid track record established with high profile national franchise companies serving highly competitive multi-site retail markets. Proven reputation for providing "above the cut" customer service while generating consistent profits, creating stable management and service teams, and turning lackluster operations from red to black. Exceptional leadership skills based on establishing consistent vision and corporate identity, building smoothly functioning teams, and ensuring the profitable execution of new product introductions tied to high levels of quality and professionalism. Outstanding motivator dedicated to building strong teams through rigorous training and continual positive reinforcement. Particular areas of expertise include: Increasing Sales, P&L Management, Financial & Budget Planning, Site Selection/Planning/Design, New Store Openings, Recruitment & Training, Facilities Management, Advertising & Promotions, Conflict Management, Food/Labor Cost Containment, Negotiation & Contracts, Competitive Strategy & Analysis, Inventory Control, Day-to-Day Supervision, Vendor Relations, Merchandising, Production Supervision, Customer Service, Manpower Planning & Scheduling, Sanitation & Regulatory Compliance, Corporate/Franchise Image Standards & Quality Assurance. * EXPERIENCE * * DISTICT MANAGER * (10/2016 - 08/2017) Jack in The Box Responsible for multiple units in Tacoma area. Currently tasked with re-training a struggling management staff, focusing on Food Safety standards, Product quality and accuracy, Voice of the Guest Surveys and teaching them how to build strong teams within their individual operations. I have full P&L responsibility and have already seen a significant increase in sales and profitability in my district. * * RESTAURANT MANAGER * September 2010 to 10/2016) IHOP Responsible for all aspects of operation managing, training, recruiting and hiring all cooks, servers, hosts and maintenance personnel, inventory control, ordering and vendor relations, repair and maintenance, as well as customer relations. I have brought all costs in line with company expectations, raised sales 8% year to date and increased store profitability. We are going on over 5 years up sales and in profits. * * DIRECTOR OF OPERATIONS * (11/2008 to September 2010) Sbarro, Inc. Rehired to rejuvenate the failing Seattle market. Tasks included recruiting, hiring and training managers for most locations, initiating crew training within the units, promoting strict adherence to food quality and preparation standards and demanding full P&L responsibility including on-going education and training in P&L management. * * DISTRICT MANAGER

Highlights:

• Management
• HR
• Human Resources
• Inventory
• Retail
• Customer Service
• Inventory Control
• POS
• Quality
• Sales