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Call Center Management /Healthcare Management - 20 years experience CCCP
• Offering a decade of experience in call center management and seasoned expertise in customer service, staff training and development, budget planning, policy/procedure development and implementation. • Excel in driving successful workforce management to meet specific corporate operating, financial and quality objectives; instrumental in establishing two call centers from the ground up. • Leverage substantial analytical thinking abilities to devise, implement and monitor Key Performance Indicators, perform forecasting, and steer measurable process and procedure enhancements.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Education level: |
Certification |
Will Relocate: |
Yes |
Location: |
Red Oak, TX |
