I am a genuine and honest person who works well individually or with a team. I have an excellent telephone voice and manner and take pride in knowing that my company can depend on me.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2000 - Present
Dockery's 2	(Confidential)	4/1987 - 5/2000

SCHOOL	MAJOR	YEAR	DEGREE
Appalachian State University	Criminal Justice	1983	Bachelor Degree

Highlights:

Many customer commendations; Sales, customer service and attendance awards

Companies I like:

Social Security Administration, Veterans Administration, any government organization

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

• Customer Service
• Support

Serving as a telephone expert to customers about billing inquiries, product sales and explanations. Provided excellent customer service to customers by ensuring a seamless process for those who wish to do business with the company other than by telephone.