Data Support Coordinator

1901 Cobb Crossing, Smyrna, GA 30080 PHONE : 678-793-0849 • E-MAIL: Sheilaw1956@hotmail.com Sheila V. Williams W Objective A enthusiastic, motivated professional with expert skills in customer service that seeks a position with a growth oriented, ethical company that will challenge me to learn, grow and contribute, both professionally, to the strategic goals and profitability of the company. Experience 03/2008 – 01/2010 Aegon Direct Marketing Services Inc. Atlanta, GA Data Support Coordinator:  Ensured quality of work by batching, prepping and indexing Bank/Auto, Gap, Credit Union and Mortgage documents for scanning into the AWD (Automatic Work Distribution) system.  Maintained a 2 day time standard keying all certificates submitted for credit life and disability insurance. Responsible for pre-editing the business keyed.  Maintained a 99% accuracy ratio on certificates audited by upper-management.  Successfully completed Integrity Ed classed required for company compliance.  Created a work system to ensure work flow processing.  Assisted with transitioning business from MCIG Atlanta to Baltimore location performing quality reviews, Net training and meetings.  Preformed research problems for certainties with problems received by the Workflow Coordinators. 02/1990 - 11/2007 Wachovia Bank Atlanta, GA Encoder Operator/Data Entry Operator:  Encoded and balanced deposits.  Encoded bank number, account numbers and amounts on checks received from consumers.  Responsible for scanning remittance onto Imaging System.  Processed incoming remittances for credit of wholesales lockbox accounts processing over $100k daily.  Reconciled bank statements and credit card accounts.  Processed incoming correspondence utilizing general office skills.  Provided Customer Service to internal and external customers. 07/1988 - 11/1989 Dean-Witter Reynolds New York, NY Data Entry Clearance Operator:  Keyed payments, invoiced and delivery records onto the system. 10/1985 - 07/1988 Goldman Sachs New York, NY Data Entry Operator:  Keyed stocks, bonds, and invoices onto the system. Proficient In MS Word, Excel, Imaging, AWD (Automatic Workflow Distribution), 10 Key

Word Processor or Typist

Smyrna, GA