Center/Branch manager

M.Yieng Yann 114 Passons Road Chattanooga, TN 37415 Home- (423) 875-0451 Cell- (423) 315-0804 Objective Summary: Successful Financial, Manager in Car Rental, and Sales professional seeking a challenging position that utilizes my experience in customer-centered, multitasking, and ability to lead employees to achieve sales goals. Proven track record of business growth with great interpersonal and talent-building skills. I am confident I will be a valuable asset to work in a fast growing industry that expects collaboration and rewarding outcomes for employees, customers and company. Honors/Rewards • Enterprise Magazine Story of the Month: Company recognition for superior performing employees. Achievement recognizes top employees and strength of character. • Achieved highest regional sales goals as manager at Enterprise. • Disney Family Movie, “The Girl Who Spelled Freedom,” depicts the Yann family’s escape from slave labor camp in Cambodia to Land of the Free, America. • Inspirational speaker invited by schools, civic clubs, and churches, stressing the importance of freedom and education. Education December 1996 Middle Tennessee State University Bachelor of Business Administration Major: Business Management Minor: Business Administration Work Experience December 2006- February 2010 First Tennessee Bank Financial Service Specialist • Consistently accomplished high sales goals. • Responsible for working all 26 financial centers in TN and GA. • Effectively guided customers to make best financial decisions in their investments. • Developed customer relationships and loyalty by listening to customers’ needs and meeting their expectations. • Duties involving opening and closing accounts, wiring transfers and completing loan processing at various financial centers within First TN Bank. Enterprise Rent-A-Car December 1999- Branch manager: February 2006 • Achieved highest sales goals in the region. • Managed a busy, fast growing branch in downtown Chattanooga. • Daily responsibilities included sales/marketing presentations to maintain relationships with customers and develop new opportunities, training new employees, employee evaluations, end of the month business summation, administrative work to properly maintain activity with all employees and customers. • Successfully managed three branches in Athens, TN; Cleveland, TN; Hixson, TN. • Direct communication with regional director, area and other branch managers to ensure high quality performance to beat the competition. • Consistently increased revenues for branches in Athens, Cleveland, Hixson, and downtown Chattanooga. • Innovatively improved each branch by providing excellent employee training and development, creating better customer satisfaction resulting in excellent growth for the business. July 1999- November 1999 Assistant manager • Assisted branch manager by taking a lead in employee training and customer satisfaction. • Collaboration with direct manager, customers and employees. March 1998- June 1999 Management Trainee • Successfully trained to be an effective, productive branch manager. • Responsibilities included training new employees, worked closely with customers and other branch managers. April 1995- January 1998 Frankie Commercial Systems Customer Service Representative • Effectively sold kitchen equipment over the phone to fast food restaurants national and internally. • Provided excellent service to our diverse customers as a supplier. • McDonald restaurants, one of our top, satisfied customers. • Team leader in effectively manage multiple orders, handling customer questions and concerns, and successfully resolving issues for all parties. References Upon Request M.Yieng Yann 114 Passons Road Chattanooga, TN 37415 Home- (423) 875-0451 Cell- (423) 315-0804 Objective Summary: Successful Financial, Manager in Car Rental, and Sales professional seeking a challenging position that utilizes my experience in customer-centered, multitasking, and ability to lead employees to achieve sales goals. Proven track record of business growth with great interpersonal and talent-building skills. I am confident I will be a valuable asset to work in a fast growing industry that expects collaboration and rewarding outcomes for employees, customers and company. Honors/Rewards • Enterprise Magazine Story of the Month: Company recognition for superior performing employees. Achievement recognizes top employees and strength of character. • Achieved highest regional sales goals as manager at Enterprise. • Disney Family Movie, “The Girl Who Spelled Freedom,” depicts the Yann family’s escape from slave labor camp in Cambodia to Land of the Free, America. • Inspirational speaker invited by schools, civic clubs, and churches, stressing the importance of freedom and education. Education December 1996 Middle Tennessee State University Bachelor of Business Administration Major: Business Management Minor: Business Administration Work Experience December 2006- February 2010 First Tennessee Bank Financial Service Specialist • Consistently accomplished high sales goals. • Responsible for working all 26 financial centers in TN and GA. • Effectively guided customers to make best financial decisions in their investments. • Developed customer relationships and loyalty by listening to customers’ needs and meeting their expectations. • Duties involving opening and closing accounts, wiring transfers and completing loan processing at various financial centers within First TN Bank. Enterprise Rent-A-Car December 1999- Branch manager: February 2006 • Achieved highest sales goals in the region. • Managed a busy, fast growing branch in downtown Chattanooga. • Daily responsibilities included sales/marketing presentations to maintain relationships with customers and develop new opportunities, training new employees, employee evaluations, end of the month business summation, administrative work to properly maintain activity with all employees and customers. • Successfully managed three branches in Athens, TN; Cleveland, TN; Hixson, TN. • Direct communication with regional director, area and other branch managers to ensure high quality performance to beat the competition. • Consistently increased revenues for branches in Athens, Cleveland, Hixson, and downtown Chattanooga. • Innovatively improved each branch by providing excellent employee training and development, creating better customer satisfaction resulting in excellent growth for the business. July 1999- November 1999 Assistant manager • Assisted branch manager by taking a lead in employee training and customer satisfaction. • Collaboration with direct manager, customers and employees. March 1998- June 1999 Management Trainee • Successfully trained to be an effective, productive branch manager. • Responsibilities included training new employees, worked closely with customers and other branch managers. April 1995- January 1998 Frankie Commercial Systems Customer Service Representative • Effectively sold kitchen equipment over the phone to fast food restaurants national and internally. • Provided excellent service to our diverse customers as a supplier. • McDonald restaurants, one of our top, satisfied customers. • Team leader in effectively manage multiple orders, handling customer questions and concerns, and successfully resolving issues for all parties. References Upon Request

Manager

Chattanooga, TN