Customer Service Representative

Randolph McNair 177 Old Rose Street Trenton, New Jersey 08618 (609) 638-3372 randolphmcnair@yahoo.com OBJECTIVE To obtain a position as a Customer Service Representative QUALIFICATION SUMMARY I have over 5 years of customer service experience resolving challenges and increasing customer loyalty. I’m able to quickly establish a rapport with customers, co-workers, and management. I also have excellent communication and listening skills. SKILLS ● Microsoft Word 2003/2007 ● Quickbooks 2007 ● Microsoft Excel 2003 ● Power Point 2003 ● Microsoft Outlook 2007 EXPERIENCE In-Store Support Lead, Sears and Roebuck, Inc. 2007-2008 Lawrenceville, New Jersey • Manage and execute price changes and audits • Create and edit weekly payroll hours based on Weekly department sales performance • Manage and execute sales floor presentations • Manage and execute weekly ad sets to promote new merchandise and specials Assistant Store Manager, Brookstones 2006-2007 Princeton, New Jersey • Answered customer questions and made purchase recommendations • Supervise staff on customer service, merchandising and processing new merchandise • Cash reconciliation at the close of business daily • Open and close store • Supervised 5 to 10 associates Merchandise Team Lead, JoAnn Fabrics 2004-2006 Lawrenceville, New Jersey • Manage and execute salesfloor presentations and process new merchandise in a time sensitive manner • Answered customer questions and made purchase recommendations • Supervised 5 to 10 associates • Edit and resolve payroll hours • Resolve cash reconciliation at close of business daily Assistant Store Manager, KB Toys 2002-2004 Lawrenceville, New Jersey • Supervised customer service support initiatives to ensure customer satisfaction rates at or above defined objectives. • Supervised sales associates and trained new hires. • Answered customer questions and made purchase recommendations • Assisted the Store Manager in all daily operating activities; such as sales/marketing, merchandising, inventory control and customer service support. EDUCATION Mercer County Community College, Trenton, New Jersey 2009-2010 Career Training Institute Administrative Support Certification with a concentration in Computerized Accounting Trenton Central High School 1989

Customer Service Manager

Trenton, NJ