COVER LETTER RESUME FOR MARY CHAPMAN BAGGETT This resume covers only the last few years. At this time I have 19 years in Customer Service combined with Office Administration. I have worked in the private sector, local county/city government as well as

Mary Chapman Baggett 5908 Kinsdale Drive / Nashville, TN 37211 H: (615) 333-6450 / C: (615) 349-5943 WORK EXPERIENCE: Metropolitan Government of Nashville and Davidson County Department of Codes Administration Office Support Representative III: (promotion) 9/01 - 3/09 • Worked in the Property Standards Division, taking complaints from citizens • Responsible for neighborhood property condition audits submitted by the Mayor’s Office to the Director of the department • Greeted and directed customers in person and on telephone • Worked with council members in regards to property complaints • Sorted and disseminated incoming mail and made daily deposits • Maintained neighborhood audits in all capacities • Acted as recording secretary to the Boards of Electrical, Mechanical, and Plumbing Examiners • Served as support for all Codes employees in the regards to the document imaging program currently used by Codes. (Questys) as well as the operating program of KIVA • Issued/renewed contractors’ licenses for Mechanical, Electrical, and Plumbing contractors Departments of Public Works and Finance Customer Service Representative II: 2/00 - 9/01 • Worked in the training Office as assistant to the Training Coordinator • Coordinated computer training and personnel training with Metro Information Services and Metro Human Resources • Coordinated CDL training with employees of the Dept. of Public Works and Metro Water Service. • Provided set-up and general preparation for training classes held at Public Works’ locations • Headed up committee on Safety Training for Public Works employees • Handled daily office operations • Developed forms and templates for use in the Mayor’ Office and for departmental coordinators’ on Disability • Prepared presentations for ADA meetings and seminars • Attended meetings as recording secretary with Executive Compliance Committee • Developed reports to be delivered to the Department of Justice. Received, attended to, and followed up on grievances concerning ADA issues from the public, as well as the individual department coordinators State of Tennessee Department of Transportation Administrative Secretary: 10/97 - 2/00 • Handled telephone calls, opened and directed mail • Composed, formatted and managed the interdepartmental newsletter delivered statewide to 5,500 employees • Actively participated in composing the annual state highway map • Organized media events and catering for the events • Arranging travel plans and schedules for the Director of the Public Information Office. • Managed the ordering and distribution of department souvenirs from the Commissioner’s office • Responsible for processing the payroll of 4-5 employees and monitoring their attendance • Handled the daily operation of the office Working knowledge of the following software: Word, Excel, Access, Questys, PowerPoint, Outlook, Photo-studio, Publisher, Corel, & Adobe

Secretary

Nashville, TN