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SAP/Hr Application Support
Senior Associate/SAP HR Module Report to Manager of Client Services. Respond to the more complex problems escalated by the help desk staff pertaining to all application hardware and software products supported by the IT area. Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client problems. Alert clients and team members when a major problem is suspected. Perform recovery testing to confirm availability of systems where outages have occurred. Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client satisfaction. Participate in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems. Evaluate effectiveness of new utilities and tools. Perform related duties as assigned or requested. · Promoted to current position because of extensive knowledge of SAP.
Help Desk Specialist
About Me
Industry: |
Information Technology |
|---|---|
Occupation: |
Help Desk Specialist |
Education level: |
Certification |
Will Relocate: |
Yes |
Location: |
Mahwah, NJ |
