Operatios Support Specialist

Kateryna Rywak 750 Gray Fox Run - Webster NY 14580 (585) 670-9513 Krywak@Yahoo.Com SUMMARY OF QUALIFICATIONS Operations Specialist with extensive experience in the financial services industry. Versatile employee trained in several departments across numerous systems. Expertise in conversion of accounts from one system to another. Known for going above and beyond to complete difficult projects on a timely basis. Proficient in Regulatory Compliance. Recipient of several recognition and teamwork awards. TECHNICAL SKILLS · Excel · Microsoft Word · System 1 · I-Vault · Lotus Notes · FTPC · SEI · Access · Remote Mail · TUCCS · Stratavision · Quicken PROFESSIONAL EXPERIENCE ADECCO PAYROLL Payroll Timesheet Processor 01/09-03/09 Processed payroll for many companies dealing with Adecco Filing and retention of records Researched records for discrepancies Ensuring paper trail for each time card CLEARWAY MORTGAGE 05/08-09/08 Loan Processor Preformed calls on mortgage closings Completed applications online Verified income on clients XEROX FEDERAL CREDIT UNION, Webster NY 9/07-11/07 Member Services Representative II Customer service platform level Opened new accounts for members with 99% accuracy Processed payments to savings, checking, CD's and loan accounts Responsible for Visa Card logs Strong customer service contact JP MORGAN CHASE BANK, N.A., Rochester NY 1980-2005 Support Specialist - Home Equity Close By Phone Responsible for contacting customers for Close By Phone Home Equity appointments Verified customers mortgages in the Acaps system with 99% accuracy Wire transferred hundreds of thousands of dollars for next day fundability Maintained records of number of customers actually closed or cancelled and why Kateryna Rywak Page 2 Operations Specialist - Trust Operations Researched customers eligibly for Pension Benefits Issued 1,000’s of checks on bimonthly basis Balanced various companies accounts monthly and end of year Reconciled Abandoned Property accounts which ensured customer satisfaction Reconciled State Taxes on a monthly and yearly basis Set up new Trust accounts Operations Specialist - Federal Reclamations/Credit Inquiries Provided Administrative support to departmental teams as well as external department. Responsible for researching and posting rejected transactions to customer accounts Processed verification of deposits for customers mortgages Verified customers credit history from auditors, attorneys, government agencies, mortgage companies and account holders Reclaimed Social Security payments posted to deceased customers accounts Personally handled electronically returning funds to the US Treasury Operations Specialist - Chase Answer Center Provided extensive customer service for customer requests. Processed bank card disputes for customers via data entry resulting in 99% accuracy Closed and issued new bank cards for personal customers and businesses in a timely manner Responsible for posting rejected transactions to proper accounts Operations Specialist - On-Line Services Responsible for electronically processing customer applications using various bank systems. Processed PC Banking e-mail to customer inquiries within completed general established service levels and time frames Performed routine research on payment inquiries Responsible for completing maintenance on PC banking accounts Forwarded and tracked e-mail to other departments as required Accounting Clerk/ Account Maintenance Preformed interest adjustments by calculating & posting accrued interest. Completed analysis of charge backs with a high degree of accuracy Analyzed customer service charges within budget goals Maintained fiche and retention logs in an efficient manner Coordinated departmental report requisitions Education : Graduate of Benjamin Franklin High School, Rochester, N.Y.

Accounting Clerk

Webster, NY