Occupation:Customer Service Manager |
Location:Bessemer, AL |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
Sales and Call Center Executive with over 23 years of call center and customer service experience including recruitment and retention, conflict resolution, change management, and employee relations. Proven experience collaborating with senior management to conduct strategic planning in order to support and further corporate goals. Possess broad knowledge of human resources, call center management and training and facilitation. Demonstrated experience initiating cost containment strategies resulting in improvement of processes in significant savings. Excellent ability to address and implement plans for training skills, retention and succession planning.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Funding Analyst 1 | 3/2016 - Present |
| Gunn Christian Academy | Communication Specialist Event Coordinator And Planner | 8/2013 - 2/2014 |
| The Training Associates | Technology Training Consultant | 2/2012 - 10/2012 |
| Discovery Alabama At The Watermark Place | Property Manager | 8/2011 - 3/2012 |
| Hopewell Missionary Church | Culinary Arts (Kitchen Chef) | 8/2010 - 2/2015 |
| Wachovia Wells Fargo Bank | Business Training Consultant | 4/2010 - 9/2011 |
| Regions Financial Services | Training Specialist Bsa/Aml Compliance Coordinator | 12/2006 - 10/2009 |
| Collected | Consumer Banking Specialist | 8/2006 - 12/2006 |
| Ascension Recovery | Office Manager | 2/2006 - 8/2006 |
| Jp Morgan Chase | Collections Trainer Facilitator | 1/1989 - 11/2005 |
| New York Guardian Mortgage Bank & Co. | Senior Lead Collections Representative Office Book Keeper & Cash Letter Adjustor | 3/1986 - 1/1989 |
Accomplishments
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