MBA graduate

Julius TB Lolo .1635 N 1200W Angel St Layton, Utah 84041. Tel.801-503 4642 .juliusbadot@yahoo.com OBJECTIVE A Bilingual Customer Service Representative/ Administrative Assistant position to a reputable and trusted company in Salt Lake City- Utah, USA for an experienced Bilingual candidate with skills in customer service, management, marketing, sales, communication, training, public relation and computer proficiency focusing on providing quality customer service to the clients. KEY QUALIFICATIONS Communication skills-speak fluently and write in English, French and Ki-Swahili languages with capacity to prepare and present report in these languages, strong listening, analytical, interpreting and presenting conclusive findings; able in computer applications; leadership and management; readiness to learn new skills to reach targets, good interpersonal skills and problem solving skills. SUMMARY OF WORK HISTORY • ACS-Xerox, Salt Lake City, Utah: Customer Care Specialist (05/2010-07/2010) Experienced customer specialist care handling both the inbound and outbound calls for members regarding medical issues; bill clearance, account and profile updating; resolving concerns of members their shipments; helped with registration and directing outbound calls relevant departments. • Convergys Corporation, Salt Lake City, Utah: Customer Service-Problem Resolution Agent (10/2008-01/2010) Experienced customer service representative/problem resolution for a motor company customers; concerns dealt included vehicle problems, repairs needs, dealer-customer relations, registration and warranty issues; decision making on goodwill assistance and other matters related to new vehicles, marketing matters. Focus always aimed at retaining customer loyalty and increase customer base. • Tesoro Refining and Marketing, Salt Lake City, Utah: Customer Service/Store Clerk (11/2008-12/2008) Acquired basic experience in sales, store shelves replenishing/stocking; assisted with deli preparation, general store cleanliness and ensuring property security. • Mac Consulting, Salt Lake City, Utah: Customer Service Representative (06/2008-06/2008) Acquired field marketing skills through outside sales; marketing Quill Office Supplies in designated territories (B 2 B); assisted customers to get on field customer service; helped expanding scope of business through reaching new markets and closed sales. • South African High Commission, Tanzania: Translator & Information Assistant (01/1998-04/2008) Facilitated translation from Ki-Swahili and French into English; performed different other roles such as preparing daily media briefs; monitoring economic and political trends for monthly reports; dealt with customer service duties of handling inquiries on education and investment opportunities; dealing with public relations and media affairs; management of the Mission’s Information Resource Center; delegating the Mission in some conferences and meetings; participated in organizing local exhibitions, representation in the international trade fair and the coordination of locally recruited staff affairs. • St. Georges School (International School) Arusha, Tanzania: Teacher & School Librarian (08/1995-07/1997) Responsible for preparing teaching materials- French and Ki-Swahili languages, African Studies, managing school library activities and supervising other extra-curricular activities. • Ilboru Secondary School, Arusha, Tanzania: Teacher & Head of Political Department (06/1988-07/1995) Responsible for teaching History at Ordinary and the Advanced level Secondary School students; leading a Department, managing its resources and ensuring log book filling and class attendance and leading a self -reliance project. • Milambo Secondary School, Tabora, Tanzania: French and History Teacher (07/1984-05/1985) Responsible for teaching Ordinary level students French and History; supervising School Library activities and other extra-curricular activities. EDUCATION  Stevens Henagar College, Salt City, Utah: Masters in Business Administration (04/2008-03/2010)  University of Dar es Salaam, Tanzania: Bachelor of Arts (05/1985-06/1988)  Dar es Salaam College of Education, Tanzania: Diploma (07/1989-04/1984)  Media Trust of Tanzania Institute: Certificate in Basic Journalism (06/2003-09/2003)  MANTEP, Bagamoyo, Tanzania: Certificate in Library Science (12/1984-12/1984 ACCOMPLISHMENTS Ability to persistently complete assignments beside normal roles as noted in managing self-reliance project, managing School Library, establishing and managing the Mission’s Information Center; living with a glaring example of handling the media and local staff affairs and the success in handling and resolving concerns of customers. ADDITIONAL INFORMATION Skilled in communication skills spoken and written English, French and Ki-Swahili; interpersonal skills; flexibility, goal setting and planning, creativity and initiative, decision making and integrity; able to handle multi-tasking using MS Window applications: MS Word, Access, Outlook and Excel and Power Point Presentation.

Customer Service Representative

Layton, UT