Application Support

Ivan Simer ________________________________________ 508 E Howard Ln, 170 Austin, TX 78753 Home 512-990-3132 Cellular 512-293-6225 ijsimer@att.net ________________________________________ Desktop Support Technician / System Administrator / Network Technician Summary With over 8 years of hands-on real world experience backed by a diverse education and skill set, I am seeking employment with a company requiring a reliable and dedicated Desktop Technician / Network support or System Administrator with strong administrative, communications and customer service skills. Experience Symertech Computer Service, Austin, TX 2004 to Present Senior Desktop Technician Perform hardware and software diagnostics and troubleshooting service, upgrades, eliminate spyware & viruses and assemble custom computers to customer specifications. Assist in the day-to-day operations of the business including orders, cashier and inventory. • Related responsibilities include installation and setup of wired and wireless network infrastructure for home and small business users, data backup and recovery schemes, data migration from old to new systems and providing instruction to non technical users. Superdata, Inc., Monrovia, CA 1999 to 2001 Desktop Technician / Personal Assistant Technical assistant to the company owner and sole administrator responsible for performing all monitoring and troubleshooting of issues with, workstations, servers, printers, phone system and network hardware for data processing company. • Performed nightly backups on servers. Built two new servers and migrated the company data and users from Windows NT to Windows 2000 platform. Education Associate, Computer Science & Electronics Austin Community College, Austin, TX. Areas of study included Technical Math for Electronics I & II Electronics AC and DC circuit theory and analysis, and the Cisco Academy I & II for CCNA. Federal Communication Commission - 1995 Technician Class - Amateur Radio Operator License Certifications • CompTIA A+, CompTIA Network+, and Microsoft MCSA. Areas of Expertise • Broad knowledge base of PC and office hardware their components and peripherals. Hardware recycling, salvage and ESD safety. HP/DELL/Lexmark Laser and inkjet printer cleaning and servicing. • Provide one-on-one or group instruction and analysis explaining complex and technical issues to non technical users. • Disaster recovery, imaging/ghosting hard drives, backup and recovery methods to tape, CD and over network with various applications. • Planning, deployment and administration of network infrastructure hardware and installation of network operating systems such as Windows server 2003, Red Hat Enterprise Linux, Ubuntu Linux or FreeBSD. Volunteer Work Foundation for the Junior Blind, Los Angeles, CA 2001 Assistant Technical Advisor Computer lab rollout of 30 workstations: Assisted the technical committee in determining computer hardware and software solutions that best satisfy the assistive technology platform requirements needed to enable children and adults with visual or motor disabilities to use computers and the internet.

Application Support

Austin, TX