Technology Manager - 26 years experience

EXPERIENCE 2007 to Present T-Systems / Deutsche Telekom, Trumbull, Connecticut TELECOM MANAGER – For a large Insurance company • Responsible for a large voice infrastructure and telecom solution and large carrier migration project. • Managed and improved vendor relations with AT&T, Verizon, MCI, Quest, and Sprint. • Migrated voice services from Quest, MCI, Sprint, Verizon, to AT&T thought all of the clients twenty seven sites located in the US and Canada. • Ensured timely implementation of PRI circuits DID ranges and scheduled porting of thousands of numbers, reviewed and managed performance, transitions to new solutions or providers and designed new or revised existing SLA agreements. • Increased support efficiency, user satisfaction, response times, and significantly lowered costs, through renegotiating contracts and improving service-level agreements with all vendors, including: AT&T, Verizon, MCI, Quest, Shared Technologies and others. • Redesigned the existing multi line analog hunt groups to work with new PRI solution. • Voicemail systems: Call Pilot, Meridian Mail, • PBX: Nortel option 81C, option 11C, and BCM-400, • Voice Over IP: Multi-VOIP, • Also involved with many projects related to the global MPLS data migration for multiple locations.

Manager

Monroe, CT