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Ruchira G

Senior Operations Analyst

Occupation:

Accountant

Location:

Chicago, IL

Education Level:

Bachelor

Will Relocate:

No

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•Managed a team of ten employees and contractors •Supervised and co-coordinated activities of overseas billing operations in India •Monitored and approved Quality control reports on daily basis and recommended solutions for discrepancies •Followed company policies and procedures while complying with SOX (Sarbanes Oxley) controls •Worked with IT to optimize and improve existing billing processes to increase efficiency •Ensured that customer data, pricing and terms synchronizes with Siebel contract database to bill customer accurately while maintaining company’s credibility •Managed multi-site accounts for critical customers and proactively meeting their needs •Reconciled balances on electronic delivery service invoice from ComEd and making necessary Account Receivable/Account Payable adjustments •Trained and supported Houston team and Great Lakes Region on loadstar to resolve Work Queues •Identified, troubleshoot and resolved complex billing issues •Communicated with customer care team to resolve escalated billing queries in timely manner •Managed customer queries and worked with tax department to resolve tax issues and process tax refunds •Researched and posted Accounts Receivable/Cash transactions into general ledger and managed cash log •Processed GL entries related to late fee waive, customer refunds

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Highlights:

Companies I like:

ComEd, integrys energy, BP, Nicor

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