Supervisor/Quality Assurance Specialist

Good Day, I was a supervisor and experienced in supervising and managing people with at least 15 agents in one team and have been doing Quality with each agents call and giving them real time feedback and coaching and monitoring their stats if they met the quality given by the client and sending reports to our managers and doing post-shift meeting with my agents for follow ups with what they're having difficulty and also sahring best practices to everyone. I also take supervisor calls when customers are already asking for one and deal with them professionally which includes respecting customers time. I am a team player and flexible in all aspects for example dealing with people which is highly important because different people has different personalities. I am passionate about my job and can do multi-tasking. I can handle pressure. I hope I'll have a chance to work with your company and I'll definitely give my all helping peolpe give out their best and help the company as a whole. Thank you, Jan Michael Santiago

Customer Service Supervisor

Wheaton, IL