Description
Twenty plus years experience in Help Desk / Desktop Support environment. Have worked with, Windows 95/98, NT, 2000, XP, Vista and Windows 7 Professional (recently completed Windows 7 rollout) MS Active Directory; have also supported MS Office 97, 2000, XP, 2003 and 2007, and 2010 Windows XP Virtual PC, Citrix web clients, Ghost and Alteris imaging software, SMS,SCCM, Dame Ware, and MS Remote Desktop remote access software and other proprietary applications such as VPN’s. Background includes knowledge of TCP/IP and troubleshooting of Desktop, Laptop and Network Printer connectivity. Email issues both Outlook 2003, 2007 and Lotus Notes (participated in email migrations) on a local and remote basis. Supported numerous peripheral devices Network Printers, Scanners, Blackberries and Palm Pilots, also performed minor hardware support (memory and hard drive upgrades, replaced power supplies). Presently pursuing MCSA Certification
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Hewlett Packard Enterprise | P.C. Technician (Contractor The E Team) | 8/2017 - 9/2017 |
| Add And Change Group | Help Desk Technician | 5/2017 - 6/2017 |
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