Extensive training, management, marketing, sales and sales engineering experience • Proven ability to present and translate technical issues to non-technical audiences • A consummate communicator and product champion • Content development and delivery expertise, for both internal and external audiences • Expert in many computer applications, including: MS Office, Camtesia, Captivate, various learning management systems

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2006 - Present
MCI	(Confidential)	10/2004 - 10/2005
Sprint	(Confidential)	5/2000 - 9/2004
AT&T	(Confidential)	10/1994 - 5/2000

SCHOOL	MAJOR	YEAR	DEGREE
Southern Connecticut State Univ	Political Science	1989	Bachelor Degree

Highlights:

• Create and deliver end-to-end training including developing content, writing, creating, and delivering materials. These include videos, tutorials, manuals, video conferences, PowerPoint presentations, and exams for new & emerging products and services • Directed $2M+ wireless subsidiary with 63 active resellers and over 27,000 subscribers. • Orchestrated profit-based projects such as Train-the-Trainer programs, consulting and professional services (marketing, inside and retail sales, and others), training for MVNO wireless resale subsidiary, WiMAX and IPTV partners • Spearheaded training projects to telephone & electric companies including: - IPTV - customized instruction on installation, operations, marketing, management, applications, etc. Training end-to-end for over 35 deployments - TV Programming provider – Sales, CSR & admin training for customers of affiliate reseller companies - IP over Satellite – Satelite dish installers, CSRs, call centers, admin & sales for Wildblue Internet. - Wireless Telephony– Sales, CSR & admin training for affiliate reseller companies - WiMAX Internet – Sales, installer, CSR & admin training for affiliate reseller companies • Orchestrated education of internal and external staff on troubleshooting technical problems and use of software and web based applications

Companies I like:

Cisco, AT&T, Sprint, Microsoft, Intel, T-Mobile, Google, Yahoo, Siemens, Disney, Time Warner, Discovery Channel

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• telecommunications
• IPTV
• trainer
• satellite
• Internet
• Microsoft Office
• Sales
• Sales Engineer
• VoIP
• training
• coaching
• Account Management
• Management
• Regulatory
• strategy
• planning
• project management
• Sales Engineering
• government affairs

Create, develop & deliver training on new and emerging technologies specific to the individual needs of executive, sales, installers, technicians, engineers, CSRs, and others for 1,400 member electric and telecom company organization.