Claim Adjuster

Tonia Dewaele 1206 Hobson Oaks Ct. Home: 630-305-9565 Cell: 630-306-5219 Naperville, Illinois 60540 tonia.dewaele@sbcglobal.net PROFESSIONAL SUMMARY Skilled property claim adjuster with 20 years of extensive experience handling all size property losses. Highly motivated and organized with the ability to handle a large volume of claims with expedience and skill. Additional background in home office product development and sales promotion material. Ran agent incentive travel trips. EXPERTISE AND CLAIM HANDLING SKILLS • Skilled in Xactimate estimating system • Highly developed policy knowledge for all homeowners policies • Strong customer service expertise, numerous awards for customer satisfaction • Scope and write fast path claims in the office • Communicate denials to insured • Review and edit independent adjusters estimates for accuracy • Handled large losses from start to finish in the field • Previously held adjusting licenses in 12 states ACCOMPISHMENTS • Developed the outline for claim documenting • Wrote closing script for claim handlers • Spent 2.5 months adjusting Hurricane Andrew claims on site • Represented unit on the Work Flow and Organization Committee AWARDS • 9.5 Customer Service Index out of 10 • Bravo Award for the most “first call” claim closings. Received an all expense paid trip to Disney World for two • Bravo Award for handling the most calls in unit • Received a total of 15 Bravo awards in the last four years • Chosen to be in the company 5 Star Video as one of the “Super Stars of Liberty” Tonia Dewaele Page 2 PROFESSIONAL EXPERIENCE Liberty Mutual Insurance, Warrenville, Illinois 2002 - Present Inside Fast Path Adjuster (2006 -present) Inside Property Adjuster/IA Reviewer (2002 -2006) Prudential Property and Casualty, Oakbrook, Illinois 2002 to 2004 (Prudential was purchased by Liberty Mutual) Outside Homeowners Property Adjuster MET LIFE AUTO AND HOME, Aurora, IL 1991 – 2002 Inside Property Adjuster/Reviewer (1996-2002) Field Claim Adjuster (1991-1996) ERA COUNTRYWOOD REALTY, South Barrington, IL 1989 – 1991 Sales Associate Realtor in upscale South Barrington (part time) NATIONAL SYSTEMS, INC., South Elgin, IL 1987 – 1991 General Project Manager ECONOMY FIRE AND CASUALTY, Freeport, IL 1984 – 1987 Homeowners’ Field Claim Adjuster NORTH AMERICAN COMPANY, Chicago, IL 1983 – 1984 Sales Promotion Supervisor ECONOMY FIRE AND CASUALTY, Freeport, IL 1982 – 1983 Homeowners’ Field Claim Adjuster CNA INSURANCE, Chicago, IL 1978 – 1982 Sales Promotion Manager and Senior Analyst EDUCATION B.A.- Social Science, St. Mary of the Woods College, St. Mary of the Woods, Indiana PROFESSIONAL DEVELOPMENT Insurance Institute of America, INS-21 TECHNICAL TRAINING ILX Construction Training Program - Scored a 98% Xactimate estimating training ITT – Dallas, Texas, Advance Property Estimating, George. Leonard School, Licenses Training PLRB compliance, seminars for licensing continuing education Haag Engineering Roof Damage Seminar COMMUNITY ACTIVITIES President, Summerplace Townhouse Association. Hobson Oaks Officer on Board of Directors. Member of the Advisory Board of Directors for Big Brother/Big Sister of DuPage County

Claims Adjuster

Naperville, IL