Operations

Having spent the past 20+ years in positions of increasing responsibility across diverse businesses, I have provided leadership oversight for many aspects of a company’s back office operations, including credit collections, customer service problem resolution, optimizing call center performance, quality assurance and loss prevention, to name a few. Throughout my career, I have hands-on experience leading teams to ensure a company’s operating processes and procedures are maintained to ensure optimal returns to shareholders and operating profitability. My professional qualifications include:  Expertise in managing credit, collections, and quality assurance with results exceeding senior executive expectations and returning consistent results to the bottom line  A global mindset, with prior experience leading start-up operations in both domestic and international markets, managed all aspects of opening new branches including staffing, training and regulatory compliance  Proven track record optimizing financial front-office and back-office processes  Strong communications skills, with ability to negotiate, persuade and lead at all levels of an organization  A “can-do” attitude with proven track record of results I am now seeking my next career challenge where I can actively contribute to a company’s operating success. I look forward to meeting with you and discussing how my previous achievements and experience can add immediate value to anyr organization.

Operations

Campbell, CA