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RssExecutive or senior management position allowing for parlay of demonstrated organization, customer service, communication, and project management skills proven by 10 years of successful business growth.

Jobs that are teamwork oriented and collaborative management focused. Executive or senior management positions with multi-site or multi-team responsibility. Enjoy human resources functions, compliance management, project management and consulting roles. Also enjoys working with new technologies, ideas and innovative solutions to a marketplace.

Regional/Multi-Unit Manager

Everett, WA

About Me

Industry:

Management & Business

Occupation:

Regional/Multi-Unit Manager
 

Education level:

Bachelor

Will Relocate:

No

Location:

Everett, WA

Work Experiences

11/2006 - 4/2009

Sage Listings

Self-Employed

  • Directing the strategic plan and vision of the company. Key objectives include: Raising capital to support business growth, forming strategic partnerships that foster business expansion and research support, contract negotiations, staff planning and development, the development of internal operating systems for efficient management, product development, and program management. Key Results: • Co-created a patent-pending automatic valuation model for commercial real estate on the Internet • Developed a strategic widget marketing plan for real estate professionals to discover estimates of value for commercial property for free and in real-time • Wrote all content for www.SageListings.com and a web 2.0 test/demo site • Created over 60 wireframes and designs for web pages and marketing widgets • Recruited a start-up team of 2 Web Developers, 1 Analyst, 1 QA Tester and 1 Marketing Director • Originated all power point presentations for investment offerings and partnership opportunities, executive summaries, non-disclosures, partnership agreements, non-competes, all marketing print collateral, proposals, letters of intent, terms and conditions of sale, registration forms, email responders, job descriptions and independent contractor agreements • Produced and managed the 5 year proforma, 12 month cash flow and staffing plan • Coordinated all payroll and employee benefit program activities, including an associate Health Reimbursement Plan • Procured research and lists to effectively prospect new business clients and develop relationships • Devised an Advisory Board of 7 well-respected and influential business professionals

3/2006 - 10/2007

Weidner Apartment Homes

Director / VP

  • Responsibilities: Leading all property management, leasing, compliance and resident service coordination activities for a portfolio of 2,373 multifamily housing units. Key objectives: Aggressively managing a growing portfolio of A, B and C class properties, working to increase the value of each asset, building strong on-site management teams through coaching and motivation, creating innovative marketing plans to reach the target market, developing strategies to improve performance at the property level, and increasing portfolio occupancy and income. Key Results: • Responsible for 12 large scale apartment housing communities with an annual revenue budget of $22+ million • Recruited, trained, coached and managed 61 on-site associates and 4 corporate associates • Authorized approval of each property budget and incentive bonus plans for on-site associates • Created the company acquisition and due diligence checklist for efficient reporting and management • Re-wrote Rental Agreement and all new resident addendums with the help of an attorney to stay in compliance with Washington State Landlord Tenant Law • Introduced internal communication policies company-wide to include: Published job postings to reduce employee turnover, pre-construction planning agendas for major construction projects, and proposed action plans for associate benchmark performance • Produced and directed a multi-million dollar preventative maintenance campaign for the company • Set “quality in service” benchmarks for over 300 on-site associates through a performance based incentive “Secret Shopper” program • Developed a risk management credit screening service for class A vs. B and C assets • Facilitated weekly status meetings with the Regional Team (Area Director, Area Leasing and Marketing Specialist, Regional Maintenance Coordinator, Recruiter, Trainer, Administrative Assistant) • Portfolio’s Net Operating Income to budget exceeded 5% in 2006 • Pushed market rents 10% year-over-year in 2006 and 2007 • Delegated and directed over $10 million worth of capital improvements

6/1999 - 3/2006

CTL Management

Director / VP

  • Responsibilities: Oversee all property operations including leasing and occupancy goals, associate turnover, financial performance, and compliance with all CTL Management policies and procedures for a portfolio of 1,514 multifamily housing units. Key Objectives: Supporting on-site Community Managers in achieving goals outlined for each property, preparing annual operating budgets and reviewing monthly operating statements for assigned portfolio, preparing monthly reports for partners and owners, providing mentorship, training and supervision to assigned portfolio staff, and performing quarterly operational inspections to benchmark team results. Key Results: • Responsible for 7 multifamily housing communities with annual budgeted revenues of $12 million • Served on the Strategic Planning Committee for 3 years • Maintained a 70% annual employee retention rate for a team of 35 associates in an industry with average rates of approximately 50% • Organized and executed a monthly training program called “Apartment Community Maintenance Experts” to help reward and certify staff in seven areas of maintenance • Introduced core value “Caught in the Act” cards to publically recognize excellent work behavior for on-site associates • Awarded the Leadership Performance Winner in 2005 for driving the highest regional Net Operating Income • Introduced Ratio Utility Billing Services (R.U.B.S.) to the company in 2003, resulting in a $613,000 annual utility reimbursement for all Washington State assets • Saved the company approximately $1 million by reducing contract management expenses and acting as a construction project manager for 2 major renovation projects • Co-created the company directives manual and several reports and procedures, which includes instructions regarding the use of efficient asset management processes including: Quarterly Property Performance Reviews, Lease Expirations Matrix, Utility Log, Ad Monitor, Vacancy Turnover Report, Budget Variance Report, Aged Delinquency Report, Rent Roll, Credit Check Results, Weekly Rental Summary, Rent Comparable Report, Capital Expenditure Report, Inventory Log, Weekly Marketing Update, Garbage Capacity Worksheet and more • Performed quarterly property performance reviews for assets in Portland and Sacramento • Awarded Most Valuable Associate in 2001 and 2002

Education

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