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Are you looking for Management Experience?
A challenging environment, where I can interact with people utilizing my experience and talents to motivate and guide them on a path which will result in growth for both the company and themselves.
Customer Service Manager
About Me
Industry: |
Customer Service |
|---|---|
Occupation: |
Customer Service Manager |
Ideal Companies: |
InfoSpherix, NewPage, American Woodmark, ESPN |
Education level: |
Specialist |
Will Relocate: |
No |
Location: |
Cumberland, MD |
Work Experiences
9/2004 - 4/2009
Frostburg State University
Manager
- Work in harmony with the Director of Development, the Director of Athletics and the Director of the Annual Fund in support of various fund raising projects. Co-Director of the FSU Annual Fund Phonathon.
Responsible for re-structuring of the FSU Bobcat Club
Serve as co-director of the FSU Annual Fund Phonathons
Create new fund raising projects, and assist with those in place
Assist with the cultivation of athletic alumni
3/2004 - 9/2004
AIG American General Insurance
Individual Contributor
- Contact potential policy customers, as well as current policy holders for sales, upgrades and collections on their payments
8/2001 - 12/2003
Northrop Grumman IT
Manager
- Managed 50 supervisors and agents. Responsible for coaching/training/monitoring/evaluating/scheduling them
10/1999 - 8/2001
CyberRep.Com
Individual Contributor
- Trained Agents on various call center projects. Clients included Perrier Waters, Nextel and GB Data. Also trained agents on "soft skills. Supervised a team of agents on various projects: SNET (Southern New England Telephone), Perrier Waters and Barnes and Noble. Responsible for client relations, performance levels, evaluation and coaching of agents.
8/1987 - 10/1999
Frostburg State University
Director / VP
- Liaison between FSU athletics and the news media. Responsible for athletics marketing and promotion. Assisted with athletic fund raising of over 3.1 million dollars in gifts and gifts-in-kind. Played a major role in bringing the Washington Redskins Training Camp and the Morgan Wootten Basketball Camp to Frostburg State.
Produced all athletic publications. Published sports releases and feature articles and maintained statistics for each of FSU's 20 intercollegiate sports teams.
Voice of Frostburg State College/University Sports broadcasts from 1971-present
Also served as Executive Director of Frostburg State College/University Bobcat Club from 1980 to 1987
1/1967 - 8/1987
